Shipping

FREE Worldwide shipping on all orders

At SmileNV we aim to provide the best possible customer service. As part of this, we offer free standard shipping (normally 7-10 business days) to all customers. In exceptional circumstances, standard shipping service can take up to 1 month.

We can also offer a fully tracked DHL express premium service (2-4 business days). With the express premium service you will receive regular updates from DHL on the progress of your order. If for any reason you can’t be there to accept your order, don’t worry, you can simply choose an option for redelivery or collection.

We aim to process and dispatch your order on the same day. If your order is placed outside of normal business hours it will be processed the next business day. Our business hours are Monday to Friday 9am – 5pm.

Shipping times do not include any delays during customs or clearance.

Due to variations in customs policies for different countries, you may be charged import duties for your items. Unfortunately, we have no control over this.


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